Frequently Asked Questions

    Frequently Asked Questions

    General


    What is OurCircles?

    Think about the real circles in your life - friends, groups, events, and moments. OurCircles is just that, but digital. You can create Circles with multiple contributions on a topic, form Groups around shared interests, plan Events, or explore Attractions. You can even go live with PRIME (our TV-like scheduled streaming), and connect through our unique messaging and internal content sharing features called Bubbles and Balloons.


    How can I delete my account?

    Go to the menu, head into Settings, and you’ll find the option to delete your account. It’s a straightforward process.


    How can I update my password?

    Simply open Settings, tap Change Password, and you’re good to go.


    How can I report inappropriate content?

    Our AI already checks every video before it’s posted, but you can also report anything directly by using the ellipsis (…) menu on the bottom-right corner of any contribution.


    What information can I change after signing up?

    You can update your profile picture, bio, preferences, and other details at any time. However, your email address and location (captured during registration) cannot be changed for security and verification purposes.


    How can I contact you?

    For any concerns, feedback, or help, you can reach us at: support@ourcircles.app Our team will review your request and get back to you as quickly as possible.


    Feature


    What are Circles?

    Circles are collaborative short-video threads. One person initiates it, and others add their contributions to keep the story going.


    What is an Anecdote?

    An Anecdote is a personal short video story where only you can contribute. It is created in one sitting, with each part recorded within a maximum five-minute gap. The complete Anecdote cannot exceed five minutes in total. You can share Anecdotes in your Profile, or within Groups, Events, Celebrations, or Attractions.


    What are Reflections?

    Reflections are short video replies, up to 30 seconds, to someone’s contribution in a Circle or an Anecdote. They can only be recorded, never uploaded.


    What are Squads?

    Squads are public creative teams. Everyone in the Squad can post equally, and content goes out under the Squad’s name.


    What’s the difference between a Group and an Event?

    Groups are ongoing spaces around a shared interest, they can be public or private. Events are tied to a specific time and place. Both allow Circles and contributions, but Events end, while Groups keep going.


    What are Attractions?

    Attractions are location-based hubs. They let you explore Circles created at landmarks, venues, or places of interest, whether nearby or across the globe.


    What is Focus?

    Focus is how OurCircles helps you discover content. Every Circle has a Focus tag, think of it as a core or the theme. You can browse by Focus to find trending or relevant content.


    What is PRIME?

    PRIME is live streaming, but with a twist. It’s scheduled like TV, with categories and channels you can join. You can watch as an Audience member, host your own session, or even jump in as a Contributor if the Host invites or approves.


    What are Bubbles?

    Bubbles are special, they’re single-view messages that vanish once opened, or after 24 hours if unopened. You can only reply one after another, making conversations feel more real and less cluttered.


    What are Balloons?

    Balloons let you share a Circle with someone inside OurCircles. If multiple people share the same Circle, it shows as a single Balloon with their names listed. Balloons vanish after viewing unless you pin them, and popular ones appear in the public “Most Shared Balloons” section.


    How can I share content?

    Inside the app, you can share an entire Circle in a Balloon, or a single contribution as a Bubble. Outside the app, you can share deep links to Circles or Profiles with friends.


    What are Fans?

    Fans are one-way followers. They can view your public content and join Circles you open to contributions, but they aren’t full Connections.


    What are Connections?

    Connections are two-way relationships. Once connected, you can send Bubbles, invite each other to contribute to Circles, and collaborate more closely.


    What is a Connection Group?

    A Connection Group is a private list of your chosen connections. It lets you share with only those people, and even allows consecutive contributions in Circles if the initiator enables it.